Shipping and Delivery Information for The Cadify

At The Cadify, we are committed to delivering our delicious homemade chocolates to you promptly and with care. Here’s what you need to know about our shipping and delivery process:

1. Our Delivery Partner:

We have partnered with Xpressbees, a leading and reliable logistics provider in India, to ensure your orders are delivered efficiently and securely.

2. Shipping Destinations:

We currently offer shipping to a wide range of pincodes across India, covering over 18,000+ locations.

3. Free Shipping within Maharashtra:

We are delighted to offer free shipping on all orders within the state of Maharashtra.

4. Shipping Charges Outside Maharashtra:

For orders being shipped outside of Maharashtra, shipping charges will be calculated based on the weight of your order and the destination pincode. The applicable shipping charges will be clearly displayed at the checkout before you complete your purchase.

5. Processing Time:

We typically process orders within [Specify Processing Time, e.g., 3-7 business days] after they are placed. Please note that processing time may vary during peak seasons or promotional periods.

6. Estimated Delivery Time:

The estimated delivery time will depend on your location. Once your order has been shipped, you will receive a tracking number via email from Xpressbees, which you can use to track the progress of your shipment on their website (https://www.xpressbees.com/track – replace with the actual tracking link if different).

  • Within Maharashtra: You can generally expect delivery within [Specify Timeframe, e.g., 2-4 business days] after your order has been shipped.
  • Outside Maharashtra: Delivery times may range from [Specify Timeframe, e.g., 3-7 business days] or longer, depending on the distance and logistics involved.

7. Handling Melted Chocolates:

As our chocolates are a delicate and perishable product, there is a risk of melting during transit, especially in warmer weather. We take precautions to package your order carefully to minimize this risk, including using insulated packaging where necessary. However, we cannot guarantee that your chocolates will arrive unmelted. Please refer to our “About Us” page for instructions on how to handle melted chocolates upon arrival (refrigerate for at least 2 hours before consuming). We do not offer refunds or replacements for melted chocolates.

8. Delivery Address:

Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.

9. Tracking Your Order:

Once your order is shipped, you will receive an email with your Xpressbees tracking number and a link to their tracking portal. You can use this information to monitor the status of your delivery.

10. Delivery Attempts:

Xpressbees will typically make [Specify Number, e.g., 1-2] attempts to deliver your order. If delivery is unsuccessful after these attempts, the package may be returned to our facility. In such cases, you may be responsible for additional shipping charges for re-delivery.

11. Contact Us for Shipping Inquiries:

If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer support team:

The Cadify [Your Full Business Address in Satara, Maharashtra] Email: [Your Customer Service Email Address] Phone: [Your Customer Service Phone Number (Optional)]

We appreciate your understanding and are committed to ensuring your chocolates arrive as quickly and safely as possible.

Key Considerations for Your Shipping and Delivery Page:

Review and Update: Periodically review and update your shipping information to reflect any changes in your processes or with your delivery partner.

Be Specific: Provide clear details about your shipping partner, costs, processing times, and estimated delivery windows.

Manage Expectations: Be upfront about the risk of melting, especially if you operate in a warm climate.

Provide Tracking Information: Make it easy for customers to track their orders.

Address Delivery Issues: Explain your policy on delivery attempts and incorrect addresses.

Include Contact Information: Make it easy for customers to reach you with shipping-related questions.