Return Policy for The Cadify (www.thecadify.com)

At The Cadify, we take great care in crafting and packaging our delicious homemade chocolates to ensure they reach you in perfect condition. However, we understand that occasionally issues may arise. Please read our Return Policy carefully to understand our guidelines for returns and refunds.

1. Perishable Nature of Our Products:

Please note that our chocolates are perishable goods. Due to the nature of our products and to maintain food safety standards, we generally do not accept returns or offer refunds for products based on taste preference or if the product has been opened or partially consumed.

2. Damaged or Defective Items:

If your order arrives damaged or if you believe there is a defect in the product, please contact us within [Specify Number, e.g., 24 hours] of receiving your order. To help us process your claim quickly, please provide the following:

  • Your order number.
  • Clear photographs of the damaged product and the packaging it arrived in.
  • A brief description of the damage or defect.

Upon review of your claim and the provided evidence, we may, at our discretion, offer one of the following resolutions:

  • Replacement: We may ship you a replacement of the damaged or defective item, subject to product availability.
  • Store Credit: We may issue you store credit for the value of the damaged or defective item, which can be used for future purchases on our website.
  • Refund: In certain circumstances, we may issue a refund for the damaged or defective item. The refund will be processed using the original payment method.

3. Melted Chocolates During Transit:

As mentioned in our “About Us” page, there is a possibility of chocolates melting during transit due to varying weather conditions, especially during warmer months. We take precautions to package our chocolates carefully to minimize this risk. However, we are not responsible for melted chocolates and do not offer refunds or replacements specifically for melted products. We strongly advise you to refrigerate any softened or melted chocolate for at least 2 hours before consumption, as this will restore its texture and flavor.

4. Incorrect Orders:

If you receive an incorrect item in your order, please contact us within [Specify Number, e.g., 24 hours] of receiving your order. We will arrange for the correct item to be shipped to you (subject to availability) and may request the return of the incorrect item.

5. Return Shipping:

If a return is approved for damaged or incorrect items, we will provide you with instructions on how to return the product. In most cases, we will arrange for the return shipping at our expense.

6. Cancellation Policy:

Orders can typically be cancelled within [Specify Timeframe, e.g., 2 hours] of placing the order, provided they have not yet been processed and shipped. Please contact us immediately if you wish to cancel your order. Once an order has been shipped, it cannot be cancelled.

7. Contact Us for Returns and Issues:

For any issues regarding your order, including damaged or incorrect items, please contact our customer support team at:

The Cadify [Your Full Business Address in Satara, Maharashtra] Email: [Your Customer Service Email Address] Phone: [Your Customer Service Phone Number (Optional)]

We are committed to ensuring your satisfaction with The Cadify chocolates. We will do our best to address any legitimate concerns promptly and fairly.

Key Considerations for Your Return Policy:

Align with Legal Requirements: Ensure your policy complies with consumer protection laws in India. You may want to consult with legal counsel on this.

Be Clear and Concise: Use straightforward language that is easy for customers to understand.

Set Realistic Expectations: Clearly state your policy on perishable goods and melted chocolates.

Specify Timeframes: Define the time limits for reporting issues (e.g., within 24-48 hours of receipt).

Outline the Process: Explain the steps customers need to take to initiate a return or report a problem.

Detail Resolutions: Clearly state the possible resolutions you offer (replacement, store credit, refund).

Address Shipping Costs: Specify who is responsible for return shipping costs.

Include Contact Information: Make it easy for customers to reach your support team.